Update Incident

v1Verified

servicenow.update_incident

supportgeneral

Updates a ServiceNow incident record by sys_id or number. Supports state transitions, assignment, and work notes.

Technical Specs

External Calls

https://company.service-now.com/api/now/table/incident

Data Classification

general

MFA Timeout

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Enforcement

Rust / fail-closed

Add this snippet to your agent manifest file to enable this tool.

{
  "tools": [
    {
      "name": "servicenow.update_incident",
      "version": "1"
    }
  ]
}

5 agents currently use this tool

All calls are logged to the tamper evident audit chain

Ed25519 signed descriptor

Rust enforcement, fail-closed

Every call logged to tamper evident chain

—

MFA not required

Use this tool in your agent. Sign in to add it to a new or existing agent.

Via CLI

agentsight tool add \
  --name servicenow.update_incident \
  --version 1